Automox State of IT Operations Report Finds 84 Percent of Enterprises Struggle to Manage Their Endpoints

The report reveals that as businesses implement long-term hybrid work models, ITOps teams are struggling to keep up, with 60% using 10 tools or more for endpoint management

Boulder, Colo., March 8, 2022 - Automox®, the cloud-native IT operations provider, today released the findings of its third-annual State of IT Operations Report. The report revealed that keeping endpoints continuously updated and secure has become even more challenging since the Automox 2021 report, and that organizations are continuing to struggle with the complexity of using multiple legacy tools to manage and secure today’s anywhere-everywhere work environment.

The 2022 study surveyed 500 global industry professionals to find out how they are evolving business processes to increase efficiency and fuel growth, all while working under the backdrop of an ongoing global pandemic. The survey data reflects that the biggest issue impacting ITOps teams today stems from too few employees being asked to manage too many different endpoints, with little visibility and minimal automation. In fact, advanced automation remains underutilized and compounds many of the current challenges for ITOps. Due to this, the majority of ITOps teams (84%) believe there’s significant room for improvement in their ability to manage endpoints.

Key findings of the report include:

  • ITOps teams are burdened by disparate endpoint solutions. 84% rely on five or more tools and 60% use more than 10 for endpoint management.

  • Many rely on an inefficient mix of endpoint management tools and scripts. 93% of ITOps teams still use some degree of labor-intensive scripts in conjunction with their endpoint management tools, versus using automation that would bolster efficiency.

  • All-remote work did not become the de facto model as companies pivot to permanent hybrid models. Enterprises with 80% or more of their employees working remotely have decreased, balanced by an uptick (58.5%) in hybrid work models.

  • The majority of respondents see an accelerated need for automation. >90% of ITOps professionals agree that automation improves IT agility, benefits security posture, improves productivity and reduces costs.

  • A cloud-native approach promises freedom from disjointed, legacy technology. Within two years, 99% of respondents expect to be using cloud-native solutions to meet nearly all of their endpoint management needs.

“ITOps teams are struggling with the complexity of legacy solutions while the actual business use cases they need to support are increasingly modern,'' said Paul Zimski, vice president, Product Strategy at Automox. “The biggest takeaway here is that companies are actively looking for a new and much more efficient approach to IT operations to fix vulnerabilities fast, power workforce productivity, and most importantly, take their time back.”

Get the full details of the 2022 State of IT Operations Report here.

About Automox

Automox is the cloud-native IT operations platform for modern organizations. It makes it easy to keep every endpoint automatically configured, patched and secured – anywhere in the world. With the push of a button, IT admins can fix critical vulnerabilities faster, slash cost and complexity, and win back hours in their day. Join thousands of companies transforming IT operations into a strategic business driver with Automox. Learn more at or follow us on Twitter, LinkedIn, Facebook, or Instagram.