With three support plans and available services, our teams are here to help ensure you get the most out of your Automox investment.
24x7 access to Automox Community
24x7 access to Automox University courses
SUPPORT OF CUSTOMER'S INSTANCE
24x7 access to open support tickets
24x7 access to Automox Knowledge Base
Support via customer portal during business hours
Software updates and fixes based on product subscription
Priority 1 target response times
Priority 2 target response times
Priority 3 target response times
Priority 4 target response times
24x7 support for Priority 1 tickets
24x7 support for Priority 2 tickets
Access to live agent for Priority 1 and 2 tickets
Support queue prioritization
Onboarding webinar (on-demand recording and monthly public session)
Personalized onboarding (1:1 with a Solutions Consultant)*
Access to product releases based on product subscription
Online access to developer portal
First access to beta program
Ask Otto AI scripting assistant
TECHNICAL ACCOUNT MANAGEMENT *
Health check report
Best practices webinar
Designated Technical Account Manager (up to 16 hours/month), including:
Ad-hoc knowledge transfer and product guidance
Our support plans are designed to speed up your time to value and ensure your continued success.
The Automox Customer Portal provides 24x7 access to the knowledge base so you can explore and find answers to technical product questions.
Automox University offers onboarding webinars and educational courses in bite-size chunks to help you become an expert quickly.
The Automox Community enables you to engage with Automox as well as share information with peers. Our vibrant community is also home to a shared collection of Automox Community Workets™ that you can leverage for fast and reliable automation in your environment.
As a cloud-based, SaaS solution, Automox is continuously improving with new capabilities and updated functionality.
Access 24x7 support for Priority 1 and Priority 2 issues to support your critical business needs.
Live Agent Access
Engage with Technical Support Engineers via screen share sessions.
Enhanced Response Times
Receive enhanced response times and priority queueing aimed at getting issues addressed fast. Target response times are as follows:
Ask Otto AI Scripting Assistant
Ask Otto is Automox's guided chat experience that generates Powershell or bash scripts powered by generative AI. Simply Ask Otto to help create an automation, then test and deploy that automation at scale with Workelts
An Automox Solutions Consultant engages with you 1:1 to provide knowledge transfer and guidance for agent deployment, groups, policies, and additional features.
Health Check Report
Automox reviews Group, Policy, and Endpoint configurations to ensure the platform is providing you with the efficiency you need. Your Health Check report provides usage details and findings for optimization.
An Automox Solutions Consultant performs an in-depth review to evaluate your goals, objectives, and console health. Your Executive Brief details recommendations aimed at maximizing your productivity.
Best Practices Webinar
Access monthly best practices webinars with varying topics. View and sign up for sessions through Automox University and learn strategies for optimizing efficiency with the product.
Designated Technical Account Manager
The Technical Account Management Program offers up to 16 hours of service from a designated Technical Account Manager per month during business hours. The Technical Account Manager will check in with you so you get the most out of the product and provide 1:1 strategic advisory services.
Your designated Technical Account Manager will regularly engage with you to:
Ad-hoc Knowledge Transfer and Product Guidance
Your designated Technical Account Manager is available for you to engage about specific product questions, strategic consultation on your objectives, and ad-hoc knowledge transfer.