Three Plans, One Outcome – Your Success

With three support plans and available services, our teams are here to help ensure you get the most out of your Automox investment.

Premium Plus

24x7 access to Automox Community

24x7 access to Automox University courses


24x7 access to open support tickets

24x7 access to Automox Knowledge Base

Support via customer portal during business hours

Software updates and fixes based on product subscription

Priority 1 target response times

2 hours<1 hour<1 hour

Priority 2 target response times

4 hours 2 hours2 hours

Priority 3 target response times

8 hours4 hours4 hours

Priority 4 target response times

1 day8 hours8 hours

24x7 support for Priority 1 tickets

24x7 support for Priority 2 tickets

Access to live agent for Priority 1 and 2 tickets

Support queue prioritization

Onboarding webinar (on-demand recording and monthly public session)

Personalized onboarding (1:1 with a Solutions Consultant)*


Access to product releases based on product subscription

Online access to developer portal

First access to beta program

Ask Otto AI scripting assistant


Health check report


Solutions optimization


Best practices webinar


Designated Technical Account Manager (up to 16 hours/month), including:

Proactive outreach

Ad-hoc knowledge transfer and product guidance

* Personalized onboarding will expire if not used within 180 days of the subscription start date. The delivery cadence for the Technical Account Management services set forth above are designed to provide consistent delivery and maximize the value of ongoing engagement. These services and hours expire on the frequency defined above and cannot be rolled over.
* Standard business hours are defined as Monday through Friday, 6:00 a.m. to 6:00 p.m. MT., Automox- recognized holidays excluded.

Maximize Your Investment

Our support plans are designed to speed up your time to value and ensure your continued success.

Standard Support Highlights

Support Resources

The Automox Customer Portal provides 24x7 access to the knowledge base so you can explore and find answers to technical product questions.

Automox University

Automox University offers onboarding webinars and educational courses in bite-size chunks to help you become an expert quickly.

Automox Community

The Automox Community enables you to engage with Automox as well as share information with peers. Our vibrant community is also home to a shared collection of Automox Community Workets™ that you can leverage for fast and reliable automation in your environment.

Continuous Updates

As a cloud-based, SaaS solution, Automox is continuously improving with new capabilities and updated functionality.

Premium Support Highlights

24/7 Support

Access 24x7 support for Priority 1 and Priority 2 issues to support your critical business needs.

Live Agent Access

Engage with Technical Support Engineers via screen share sessions.

Enhanced Response Times

Receive enhanced response times and priority queueing aimed at getting issues addressed fast. Target response times are as follows:

  • Priority 1: <1 hour
  • Priority 2: 2 hours
  • Priority 3: 4 hours
  • Priority 4: 8 hours

Ask Otto AI Scripting Assistant

Ask Otto is Automox's guided chat experience that generates Powershell or bash scripts powered by generative AI. Simply Ask Otto to help create an automation, then test and deploy that automation at scale with Workelts

Personalized Onboarding

An Automox Solutions Consultant engages with you 1:1 to provide knowledge transfer and guidance for agent deployment, groups, policies, and additional features.

Health Check Report

Automox reviews Group, Policy, and Endpoint configurations to ensure the platform is providing you with the efficiency you need. Your Health Check report provides usage details and findings for optimization.

Solutions Optimization

An Automox Solutions Consultant performs an in-depth review to evaluate your goals, objectives, and console health. Your Executive Brief details recommendations aimed at maximizing your productivity.

Best Practices Webinar

Access monthly best practices webinars with varying topics. View and sign up for sessions through Automox University and learn strategies for optimizing efficiency with the product.

Premium Plus Support Highlights

Premium Image

Designated Technical Account Manager

The Technical Account Management Program offers up to 16 hours of service from a designated Technical Account Manager per month during business hours. The Technical Account Manager will check in with you so you get the most out of the product and provide 1:1 strategic advisory services.

Proactive Outreach

Your designated Technical Account Manager will regularly engage with you to:

  • Review and discuss issues, projects, and goals
  • Discuss best practices
  • Provide knowledge transfer and technical guidance
  • Serve as a support and product liaison

Ad-hoc Knowledge Transfer and Product Guidance

Your designated Technical Account Manager is available for you to engage about specific product questions, strategic consultation on your objectives, and ad-hoc knowledge transfer.