Frequently asked questions
Everything you need to know about the product and billing
What is Automox?
Automox is the only cloud-native patching platform that fully automates patch management across Windows, macOS, Linux, and third-party software—including Adobe, Java, Firefox, Chrome, and Windows. Automox works across both computers and servers and is designed for remote workforces. From “click, set, forget” automation to complete scheduling and workflow control, Automox results in greater corporate security, improved productivity, and incredible time savings.
What payment methods do you accept?
We accept all major credit cards and ACH payments. If you require a PO, please contact sales@automox.com for assistance. For all invoicing questions, contact our team at invoices@automox.com. Checks are only accepted in limited cases for annual agreements.
What if I need to add more devices?
When you add devices, any changes that are beyond the scope of your plan will be reflected in your invoice. We encourage you to subscribe to the number of endpoints you plan to use for more predictability in your billing.
We will charge upfront for the endpoints you have subscribed to at your per-endpoint rate. Each endpoint you add above your subscription will be billed at the same rate annualized, prorated for the rest of your term.
Who do I contact for help?
If you are a current Automox customer, please contact us at invoices@automox.com for all of your invoicing questions.
If you are currently in an active or expired Automox trial, please contact support@automox.com for help upgrading your trial to a subscription.
