FAQs

What payment methods do you accept?

We accept all major credit cards and ACH payments. For all invoicing questions, contact our team at support@automox.com.  Checks are only accepted in limited cases for annual agreements.

Automox requires a dedicated credit card or ACH account to handle endpoints added above your subscription count.

You are billed separately for each organization based on the plan and payment method you selected.

How do I change my plan?

If you are a current Automox customer, you can easily select the more comprehensive Manage plan right from the Settings page of your console.

To switch from the monthly to the annual plan, simply toggle the Billing Cycle switch to immediately activate your discounted plan rate.

Monthly plans can be switched between Patch and Manage at any time. However, Annual plans cannot be downgraded or changed without contacting support@automox.com.

What if I need to add more devices?

When you add devices, any changes that are beyond the scope of your plan will be reflected in your invoice. We encourage you to subscribe to the number of endpoints you plan to use for more predictability in your billing.

If you are on a monthly plan:
If you add new devices, we’ll automatically keep track of this for you. As you add devices above your subscribed plan, we will increase your total subscription count and charge you for extra devices at your monthly rate each month. Each month, your subscription will be updated to reflect your total utilization. Any additional devices will be billed at the same rate as your subscription.

If you are on an annual plan:
If you pay annually, we will charge upfront for the endpoints you have subscribed to at your per-endpoint rate. Each endpoint you add above your subscription will be billed at the same rate annualized, prorated for the rest of your term.

Who do I contact for help?

If you are a current Automox customer, please contact us at support@automox.com for all of your invoicing questions.

If you are currently in an active or expired Automox trial, please contact sales@automox.com for help upgrading your trial to a subscription.