Remote Control. Real-time Investigation and Resolution
Connect directly and securely to any Windows or macOS device to investigate, troubleshoot, and resolve issues 49% faster.
Is Your Resolution Process Part of the Problem?
Troubleshooting IT issues and HelpDesk tickets often requires remotely accessing an end user's device to investigate and fix the problem. Taking control of a user's device remotely sounds easy enough until you do it in the real world.
Shifting between multiple tools to launch remote control, or worse, re-assigning the ticket to another team who ‘owns’ the remote control tool extends resolution times and impacts the metrics on which leadership measures your performance. With a short window to resolve IT tickets, extended fix times cause missed SLAs and can frustrate your users.
Pain-Free Troubleshooting at Your Fingertips
Automox partners with Splashtop, the best-in-class remote control, to elevate your IT and Help Desk troubleshooting operations by removing the need for yet another tool or process. Our suite lets you quickly and securely access your Windows and macOS devices to fix any issues remotely from Automox without switching tools.
56% more efficient troubleshooting teams thanks to real-time investigation and remediation. One single console. No additional tools or processes.
Fix user problems, not tool problems
Splashtop’s best-in-class remote control is used by thousands of companies that trust it to deliver secure, reliable, fast remote control - now built-into Automox.
Fix Issues fast
See what your users see and resolve issues 49% faster with reliable, secure remote control and endpoint management that consolidates investigation, remediation, and multi-technician collaboration.
The features you need to fix every ticket
Comprehensive remote control features arm your team with everything they need to crush tickets and work 56% more efficiently. Transfer files, scripts, or applications instantly to close tickets faster and keep productivity flowing, pull other techs into the session to collaborate, see multiple monitors, and more.
Overall User Rating
- Director Of Information Technology in the Transportation Industry
How Does Remote Control Work?
See how your troubleshooting teams can be 56% more efficient in minutes.
Start
Dictate who can use remote control with fully-custom access control. From Automox, select the macOS or Windows device you would like to access securely.
Investigate
Deep dive into over 300 different device datapoints to kickstart your investigation, then start your remote control session. You’ll be able to fix problems fast and add another technician to help when a helping hand is needed.
Fix!
Remote sessions are attended or unattended based on your setup. If attended the remote session will begin once the user grants permission to access their device. Every session is secured with encryption to maximize security. Plus, you’ll have the power to view the user's screen(s), transfer files, run PowerShell and bash scripts (including Worklets), live chat, and record the session to watch back later.
How to pair Autonomous Endpoint Management with remote control
Automate Enterprise Core Bundle
When you need a simple way to remotely access Windows and macOS - core Splashtop features like attended and unattended access, clipboard, and view-only mode are included in the Automate Enterprise tier.
Automox Resolve
Powered by Splashtop
For Helpdesk teams that want to consolidate to best-in-class remote control and Autonomous Endpoint Management, Automox Resolve can be added onto Automox tiers to add file transfer, remote print, chat, multi-montior support, concurrent connections, and session recording.