FAQ

What is Automox?

Automox is the only cloud-native patching platform that fully automates patch management across Windows, macOS, Linux, and third party software - including Adobe, Java, Firefox, Chrome, and Windows. Automox works across both computers and servers and is designed for remote workforces. From “click, set, forget” automation to complete scheduling and workflow control, Automox results in greater corporate security, improved productivity, and incredible time savings.

How secure is Automox?

We take the security of our platform very seriously. Our development team has decades of experience building security applications for the cloud. Please visit our security page to learn more about security at Automox.

How is Automox better than simply running Auto Updates?

Running auto updates is like dividing your security policy up among each of your employees, and hoping that they patch and maintain their individual systems. This approach can work for individual machines, but often fails at scale. Human behavior takes over, and machines miss patches or ignore critical updates, greatly increasing attack vectors.

Running only Auto Updates creates risks and inefficiencies for your entire organization:

• When an end user skips a patch, they expose your entire network to risk
• The constant need to update software and remove unapproved software is a nuisance for IT managers the users Auto Updates offer no single view of OS and software updates available to your organization, or a view of which machines are out of compliance
• Auto Updates do not give IT a central / single location for reporting on inventory, patch level, configuration settings, or compliance status
• Auto Updates provide no reporting or verification of endpoint status, patches applied, or level of vulnerability
• Auto Updates are inconsistent and can rarely force the user to update / install critical security releases
• Common malware silently disables OS Auto Updates and patching

100% of Automox customers using other patching methods found and fixed existing critical patches with Automox.

Can Automox deploy and patch custom or 3rd party software?

Yes. Through the use of our Custom Policy Engine it is easy to set policies that deploy and patch both 3rd party and custom software. Required Software policies also allow administrators to deploy out any software title on schedule if it is not installed on a device.

Does Automox Patch Servers?

Yes, Automox patches Windows and Linux servers including cloud instances, Docker containers, and virtual machines (VMs).

What else can Automox do besides OS and 3rd Party software patching?

Unpatched Vulnerability Status: See the full status of your infrastructure at a single glance and know exactly what systems need attention.

View Your Complete Inventory: See your entire device and software inventory from anywhere in the world, and know exact patch status.

One-Click Reporting: With Automox pre-patch, post-patch, and software reports, you gain instant visibility into your systems, their patch and vulnerability status, and the software installed across your organization. Spend more time using reports to make decisions and less time finding the right data. Make audits a breeze with reports built to prove patching and conquer risk.

Manage both Devices and Servers: With Automox you can manage your full client and server infrastructure from a single console.

Deploy and Patch 3rd Party Software: The Automox platform is capable of deploying, patching, and enforcing required software on endpoints and servers. You can also blacklist unwanted software to prevent malicious or unsafe apps from appearing your network.

Manage Configurations: The Automox platform offers a custom policy engine that allows customers to create custom scripts for both evaluation and remediation, enabling control over everything on your system – from password length and printer drivers to firewall settings and USB access, and everything in between.

What 3rd party software can Automox patch natively?

Automox supports a growing list of 3rd party software that can be natively deployed and patched. You can find the full list here. If we do not natively support a particular software, it can always be deployed and patched through the Custom Policy engine. Have a title we need to support? Add it to Automox’s public roadmap.

Does Automox require an agent?

Yes - Automox leverages a very lightweight agent (<10mb) that must be installed on every managed endpoint. For details about agent deployment, see more in the Automox Agent Installation Overview.

What access does the Automox agent have on an endpoint?

The Automox agent has very limited access to the endpoint and is not natively capable of accessing or removing data or files from the device. Compared with other tools like Airwatch and others which have control of the camera, access to the mic, and can intercept data in transit that is not the intended functionality of Automox. Automox is not as invasive as other tools and can only add/update/delete software and configuration settings.

How do I uninstall the agent?

See the Agent Removal Instructions for details on uninstalling the Automox agent.

How is Automox billed?

Automox is designed for fair pricing based on how many systems are managed in the platform. A system is any laptop, desktop, VM, or server you add to the platform.

What happens if I cancel my subscription?

If you decide to cancel your subscription, you will still have visibility to all of your systems, allowing you to monitor your infrastructure. We provide free lifetime monitoring where you can see new vulnerabilities, patch updates, and current configurations for each system. You won’t be able to patch or actively manage your systems until you reactivate your account, which you can do at any time in the Automox platform.

What if I go over my prepaid monthly or annual system amount?

Whether you are on a monthly or annual plan, your contract rate will remain in place for the number of systems included in your agreement. Overage systems beyond the number agreed upon in your contract will be automatically charged at the monthly rate per system listed on the website. System overages are billed to the credit card on the account at the end of each month. If you would like to increase the number of systems in your contract to avoid overages, please contact us at sales@automox.com.

What payment methods do you accept?

We accept all major credit cards and ACH payments. If you require a PO, please contact sales@automox.com for assistance. For all invoicing questions, contact our team at support@automox.com. Checks are only accepted in limited cases for annual agreements.

You will be billed separately for each organization based on the plan and payment method you selected.

What is the Automox setup process?

Setting up Automox within your organization is simple. Once you have created your account, simply log in to the platform and follow the getting started wizard to download the OS specific agent and install it on the endpoint. Once the agent is installed you will quickly see the endpoint in your dashboard with all of its attributes and software.

Does the product work for MSPs?

The platform is designed to work for MSP customers along with large enterprises that want to manage multiple locations or departments as independent entities. Toggling between accounts is simple with our MSP feature seen below, and role based administrators can be assigned for each account.

What does Automox do behind the scenes?

You can think of Automox as a powerful policy based engine that is constantly evaluating the state of a client or server and checking that state against a predefined policy. If the endpoint or server is found to be out of compliance with a policy, Automox will execute a remediation action that will bring the client or server back into compliance. Learn more on our How It Works page.

Does Automox have an API?

Yes, Automox has a complete REST based API built into the core of our product. The Automox API is a powerful interface that allows you to integrate Automox reporting data into your applications and control the various settings of your account.

What operating systems does Automox support?

Automox includes native support for Windows, Linux, and macOS, as well as a a growing number of additional operating environments. Click here for a complete list of all supported operating systems.

What is system management?

The System Management page allows you to create, manage, and assign policies to groups (and vice versa) as well as the devices within those groups. This page shows your policies on the left side of the page and your groups on the right side of the page. We’ve also color coded the relationship between the policies and groups, and provided filters at the top of each section. Simply click on a policy to see what groups it’s assigned to, or click on a group to see what policies are assigned to it.

You can adjust the settings by clicking “Assign” or “Unassign”. Once you make changes, be sure to click Save (found near the bottom of the screen).

How do I create a new organization?

An initial organization is created when you first create your account. To add an additional organizations, select Create New Organization from the menu on the top right of the console. You can switch your current view to a different organization through the same menu.

Reports: What events are logged?

The reports page of the console provides access to advanced reporting capabilities in the platform along with an activity log. There are the three advanced reports:

Overview Report: Provides a device overview, a history of patches applied, and outstanding patches with their aging. This report is designed to be shared with executives and provides a current snapshot of your overall system’s vulnerability.

Pre-Patch Report: Shows you a list of all the pending patches per endpoint along with severity and exposure information allowing you to effectively assess internal impact.

Non-Compliance Report: Gives you a list of endpoints that need attention along with the relevant information, so you can focus on specific systems issues, saving valuable time and resources.

Activity log provides logging and reporting on the following Automox system events:

• Policy Actions - Any time a policy is executed, the actions performed along with success or failure will be reported
• Patch Actions - Any time a manual “Patch Now” action is executed