GRF OBJECTIVES
GRF grappled with the inefficiencies of manual endpoint management and outdated on-prem ticketing systems. The lack of automation and comprehensive reporting were major roadblocks in their IT operations. Recognizing these challenges hindered their growth and efficiency, GRF knew it was time for a change.
Before finding Automox, GRF was solving:
Patch management gap issues
GRF was looking to increase the reliability of patches and tackle the problem of third-party patches.
Visibility obstruction
A heightened sense of control and transparency was crucial to GRF’s operations. They hoped to master patch management and ensure all systems remained consistently updated.
Improved Workflow and Communication
The integration of Automox with GRF’s ticketing system resulted in several improved workflows and
communication. It’s easier to track, resolve, and document issues – enhancing internal collaboration and client service.
GRF UNDERGOES A LIGHTNING-FAST TRANSFORMATION
GRF discovered Automox after meticulously evaluating several alternatives. The firm was particularly drawn to Automox’s robust, cloud-based platform as it promised comprehensive patch management and seamless third-party software updates. Moreover, the integration with GRF’s existing ticketing system was a game-changer! Automox embodied the efficiency and precision the firm was seeking.
Efficiency Boost
With Automox, GRF significantly reduced the time and effort needed to patch and install software. This allowed the company to address and remediate issues at an unprecedented pace – increasing its overall productivity.
“Automox is quick, easy, and straightforward. All it took from us was the click of a button,” said Nick Pengelley, IT Director, GRF.
Flexibility and Automation
Using Automox Worklets™ to automate and deploy PowerShell scripts provided GRF with ultimate flexibility. Tasks like program installations and server disk space checks became automated, further streamlining their operations.
The team at GRF praised the platform’s flexibility, saying, “We use Automox for patching, Worklets, and installing programs. We even use it to check disk space on servers. The level of automation it provides is simply unmatched.”
Automox has not only made our workflow more efficient, it’s also enhanced our communication. It’s easier than ever to track, resolve, and document issues.
- Nick Pengelley, IT Director, GRF
GRF Transforms IT Operations
In the fast-paced world of accounting and bookkeeping, a lean team of 12 IT professionals discovered a game-changer in Automox. Streamlining its operations with its patch management and software installation capabilities,
GRF’s dynamic team says Automox proved to be an invaluable tool. The added benefit of PowerShell script deployment and automation through Worklets brought a new level of automation to many tasks.
While GRF identified areas for enhancements such as more detailed error messages and access to new features for long-term contracts, their overall experience with Automox underscores its transformative impact on their day-to-day operations.
