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Rapid7 + Automox Enables Better Communication and Faster Remediation

In today’s threat landscape, speed is of the essence – especially when dealing with software vulnerabilities and the risk of a breach. This becomes vital when an organization’s SecOps team discovers an exploited, critical vulnerability that their ITOps team must remediate ASAP.

The relationship between SecOps and ITOps is similar to that between 911 services and first responders. When made aware of an emergency, 911 operators must prioritize the response and turn the emergency over to the appropriate responding team. Similarly, SecOps teams discover vulnerabilities that must be prioritized by criticality and then communicated to the appropriate ITOps team for action. But how solid is that relationship?

Managing security well requires tight collaboration between these two groups, but in reality, large gulfs often exist between SecOps and ITOps teams.

In their report “Network Security Without Borders,” ESG revealed that 44% of organizations don’t believe this relationship works well and attribute the disconnect to poor communication, reporting, and a lack of skilled resources on both teams.

So, how can SecOps and ITOps overcome these challenges? The Information Systems Security Association (ISSA) asked members in 2021, “Which actions could be most impactful for improving the working relationship between the security and IT teams at your organization?”

Two answers stand out:

  • 58% of respondents said, “Make sure that the security staff is included in all IT projects from their beginnings.”

  • 35% of respondents wanted to “automate processes that require collaboration between IT and security teams.”

SecOps professionals responded that better communication and speed through automation would improve the relationship between them and ITOps.

Your IT and SecOps workflows just got easier

Automox and Rapid7 have teamed up to prioritize and fix vulnerabilities faster while improving communication between teams with two integration options:

Both of these integrations provide access to workflows that strengthen your overall security investment, quickly remediate vulnerabilities, and improve cross-team collaboration. Here’s how:

Leveraging these integrations can go a long way to closing the gap and sweetening the relationship between SecOps and ITOps. Why? Because the benefits are mutual:

  • Both teams get time back by automating the soul-crushing, manual steps that delay response times

  • All your endpoints are always up-to-date reducing overall risk

  • Meet and exceed your SLA and compliance requirements without the manual drudgery and sleepless nights. Your endpoints are accounted for and secured.

And to expand your functionality, don’t forget the Rapid7 InsightConnect ChatOps workflow with Automox. Execute commands within workplace conversations via Microsoft Teams or Slack. Query device data, create customizable alerts, and sync with other data sources for deeper insights and trends with our joint ChatOps capabilities.

Want to see for yourself how Automox and Rapid7 get rid of manual tasks, fix vulnerabilities faster, and give you rich data insights to improve communications within your organization? Get started by installing the Automox Plugin for Rapid7 InsightConnect or InsightVM through the Rapid7 Extension Library.

Automox for Easy IT Operations

Automox is the cloud-native IT operations platform for modern organizations. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. With the push of a button, IT admins can fix critical vulnerabilities faster, slash cost and complexity, and win back hours in their day. 

Grab your free trial of Automox and join thousands of companies transforming IT operations into a strategic business driver.

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