Seamless IT.
Superior Support.

Automox’s Customer Experience team supports you from the get-go. Whether you’re onboarding, automating processes with Worklets™, or tackling a tricky use case, our experts are with you every step of the way.

trusted by some of the world's best
patch management for NASA
patch management for Allbirds
patch management for Unicef
patch management for Yale
patch management for Athena Health
patch management for YMCA
Immediate Support

Immediate Support

Partnering with Automox means constant support from day one, with:

  • Detailed onboarding guides
  • In-product tours
  • Automox University's easy Getting Started course
  • Instant access to your Success team

Looking for more? Check out our Support offerings.

Succeed with Automox, your way

Succeed with Automox, your way

Automox gives you access to self-service tools like monthly webinars, Automox University courses, an extensive Help Center, and robust in-product guidance.

No matter what your organization requires, Automox’s support plans and expert teams are ready to meet your needs at every turn.

Get the Right Support Right When You Need It

Onboard

  • Deploy to Endpoints
  • Policy Configuration
  • Live onboarding sessions
  • In-product Education
  • Automox University free education

Implement

  • Automox Blueprint custom implementation plan*
  • Automation Via Worklets
  • Partner Integration
  • Successful Patching & Compliance
  • Educational Webinars

Utilize & Optimize

  • Quarterly environment health checks*
  • Advanced Worklets & Policies
  • Live Q&A Sessions
  • Product Releases & Optimizations
  • Connection with Customer Success
  • Continuous validation and improvement of your endpoint management program with Automox**

Renew

  • Connection with Account Management
  • Contract Review
  • Renewal Discussion

*Available for Preferred support and Turnkey
**Available for Turnkey

Standard
Preferred
Turnkey
CUSTOMER ENGAGEMENT

24x7 access to Automox Community

24x7 access to Automox University courses

SUPPORT OF CUSTOMER'S INSTANCE

24x7 access to open support tickets

Up to 5 per monthUnlimitedUnlimited

24x7 access to Automox Knowledge Base

Support via customer portal during business hours

Software updates and fixes based on product subscription

Priority 1 target initial response times

2 hours2 hour<1 hour

Priority 2 target initial response times

4 hours4 hours2 hours

Priority 3 target initial response times

8 hours8 hours4 hours

Priority 4 target initial response times

1 day1 day8 hours

24x7 support for Priority 1 and 2 tickets

Access to live agent for Priority 1 and 2 tickets

Support queue prioritization

Onboarding webinar (on-demand recording and monthly public session)

Personalized onboarding (1:1 with a Solutions Consultant)*

Patch AI Instant Support

PRODUCT

Access to product releases based on product subscription

Online access to developer portal

First access to beta program

Ask Otto AI scripting assistant

TECHNICAL ACCOUNT MANAGEMENT *

Automox Blueprint custom implementation

Plan delivered by AutomoxPlan delivered and optionally implemented by Automox

Quarterly health check report

Live monthly 1:1 Blueprint progress and performance report

Live onboarding webinar

MonthlyMonthly

Expert insights webinar

MonthlyMonthly

Personalized onboarding

* Personalized onboarding will expire if not used within 180 days of the subscription start date. The delivery cadence for the Technical Account Management services set forth above are designed to provide consistent delivery and maximize the value of ongoing engagement. These services and hours expire on the frequency defined above and cannot be rolled over.
* Standard business hours are defined as Monday through Friday, 6:00 a.m. to 6:00 p.m. MT., Automox- recognized holidays excluded

gartner peer insight

Overall User Rating

gartner give 4.7 stars
“We needed a solution that was cloud-based, served our multi-OS environment, and gave us the right mix of automation and control needed to configure and customize a variety of end users. Automox just worked.”

- Director Of Information Technology in the Transportation Industry