Support Services

Get more out of Automox with added support and personalized services

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Support Plans

Whether it's ongoing support or planning for the future we're here to help you get the most out of your Automox investment. We'll work in lockstep with you and your team to take your endpoint management to the next level.


24x7 access to open support tickets, Automox University, Automox Community, and access to the onboarding webinar.


Enhanced support response, personalized 1:1 onboarding with a solutions consultant, quarterly health check reports, and semiannual solutions optimization engagements.

Premium Plus

All of the benefits of Premium in addition to your own designated Technical Account Manager as your partner throughout your Automox journey!

Premium Plus

24x7 access to Automox Community

24x7 access to Automox University courses


24x7 access to open support tickets

24x7 access to Automox Knowledge Base

Support via customer portal during business hours

Software updates and fixes based on product subscription

Priority 1 target response times

2 hours<1 hour<1 hour

Priority 2 target response times

4 hours 2 hours2 hours

Priority 3 target response times

8 hours4 hours4 hours

Priority 4 target response times

1 day8 hours8 hours

24x7 support for Priority 1 tickets

24x7 support for Priority 2 tickets

Access to live agent for Priority 1 and 2 tickets

Support queue prioritization

Onboarding webinar (on-demand recording and monthly public session)

Personalized onboarding (1:1 with a Solutions Consultant)*


Access to product releases based on product subscription

Online access to developer portal

First access to beta program


Health check report


Solutions optimization


Best practices webinar


Designated Technical Account Manager (up to 16 hours/month), including:

Proactive outreach

Ad-hoc knowledge transfer and product guidance

* Personalized onboarding will expire if not used within 180 days of the subscription start date. The delivery cadence for the Technical Account Management services set forth above are designed to provide consistent delivery and maximize the value of ongoing engagement. These services and hours expire on the frequency defined above and cannot be rolled over.
* Standard business hours are defined as Monday through Friday, 6:00 a.m. to 6:00 p.m. MT., Automox- recognized holidays excluded.

Maximize your investment

Our robust support plans are designed to ensure your continued success. Let's break down some of the highlights of our support services where you will find incredible value from day one and beyond. and could use help with automation or maximizing efficiency in the console - we're here for any or all of it.

Standard Support Highlights

Support Assistance

The Automox Customer Portal provides 24x7 access to the knowledge base so you can explore and find answers to technical product questions.

On-Demand Training and Engagement

Automox offers resources to help you learn about product features and to connect with the Automox community.

Automox University

Automox offers educational courses to help you become an expert with the Automox solution. We offer courses in small segments so you can learn quickly and with purpose.

Explore Automox University

Automox Community

Automox also hosts the Automox Community, which enables you to engage with Automox resources and share information with industry peers. The Automox Community is also a repository for Automox Workets™ that you can download and leverage for powerful automation in your environment.

Explore Automox Community

Onboarding Webinar

An on-demand onboarding webinar is available to all our customers through Automox University.

Software Updates

Automox continuously improves our solution by adding new capabilities and improving functionality. As a valued customer, you receive product updates and releases applicable to your subscription.

Premium Support Highlights

24/7 Support

Access 24x7 support for critical Priority 1 and Priority 2 issues to support your critical business needs.

Enhanced Response Times

Receive enhanced response times and priority queueing aimed at getting issues addressed quickly. Target response times are as follows:

  • Priority 1: <1 hour
  • Priority 2: 2 hours
  • Priority 3: 4 hours
  • Priority 4: 8 hours

Personalized Onboarding

An Automox Solutions Consultant engages with you 1:1 to provide knowledge transfer and guidance for agent deployment, groups, policies, and additional features based on the product subscription purchased.

Live Agent Access

Engage with Technical Support Engineers via screen share session upon your request.

Health Check Report

Automox reviews Group, Policy, and endpoint configurations to make sure the Automox platform is providing you with the efficiency you need. You receive a report detailing product usage details and findings for optimization.

Solutions Optimization

An Automox Solutions Consultant performs an in-depth review with you to evaluate current goals and objectives as well as review your Automox console health. From this review, you receive an executive debrief and recommendations aimed at maximizing productivity for your team and tools.

Best Practices Webinar

Access a monthly best practices webinar with different topics each month. View and sign up for these sessions through Automox University and learn strategies for optimizing efficiency with the product.

Premium Plus Support Highlights

Designated Technical Account Manager

The Technical Account Management Program offers up to 16 hours of service from a designated Technical Account Manager per month during business hours1. The Technical Account Manager will check in with you to make sure you are getting the most out of the product and provide 1:1 strategic advisory services to make your team radically efficient.

Proactive Outreach

Your designated Technical Account Manager will regularly engage with you to:

  • Review and discuss issues, projects, and goals
  • Discuss best practices
  • Provide knowledge transfer and technical guidance
  • Serve as a support and product liaison

Ad-hoc knowledge transfer and product guidance

Your designated Technical Account Manager is there to assist you. Engage with them about specific product questions, strategic consultation on your objectives, and ad-hoc knowledge transfer.

Get Started with Services

Reach out to our team today.

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