Support Services

Support Assistance

The Automox Customer Portal provides 24x7 access to the knowledge base so you can explore and find answers to technical product questions.

On-Demand Training and Engagement

Automox offers resources to help you learn about product features and to connect with the Automox community.

Automox University

Automox offers educational courses to help you become an expert with the Automox solution. We offer courses in small segments so you can learn quickly and with purpose.

Automox Community

Automox also hosts the Automox Community, which enables you to engage with Automox resources and share information with industry peers. The Automox Community is also a repository for Automox Workets™ that you can download and leverage for powerful automation in your environment.

Onboarding Webinar

An on-demand onboarding webinar is available to all our customers through Automox University.

Software Updates

Automox continuously improves our solution by adding new capabilities and improving functionality. As a valued customer, you receive product updates and releases applicable to your subscription.

24/7 Support

Access 24x7 support for critical Priority 1 and Priority 2 issues to support your critical business needs.

Enhanced Response Times

Receive enhanced response times and priority queueing aimed at getting issues addressed quickly. Target response times are as follows:

• Priority 1: <1 hour
• Priority 2: 2 hours
• Priority 3: 4 hours
• Priority 4: 8 hours

Personalized Onboarding

An Automox Solutions Consultant engages with you 1:1 to provide knowledge transfer and guidance for agent deployment, groups, policies, and additional features based on the product subscription purchased.

Live Agent Access

Engage with Technical Support Engineers via screen share session upon your request.

Health Check Report

Automox reviews Group, Policy, and endpoint configurations to make sure the Automox platform is providing you with the efficiency you need. You receive a report detailing product usage details and findings for optimization.

Solutions Optimization

An Automox Solutions Consultant performs an in-depth review with you to evaluate current goals and objectives as well as review your Automox console health. From this review, you receive an executive debrief and recommendations aimed at maximizing productivity for your team and tools.

Best Practices Webinar

Access a monthly best practices webinar with different topics each month. View and sign up for these sessions through Automox University and learn strategies for optimizing efficiency with the product.