Choosing a Vendor

Patching and endpoint management are vital components of a broader IT Operations (ITOps) strategy. Evaluating your next patching solution is a lot easier when you have an inside edge on what’s important. At Automox, we understand what makes a market-disrupting endpoint management solution, so we’ve put together a helpful list of capabilities to review when evaluating vendors.

Use this list to quickly understand the important attributes of a comprehensive, VPN-free ITOps platform that provides effective endpoint management. Then, start the conversation with your vendor to make sure there aren’t any unwelcome surprises.

CUSTOMER EXPERIENCE

• Multiple communication channels for your users to access support (e.g., phone, email, chat, and social media)

• Customer-friendly, easy method to check the status of support requests

• End-user access to self-service content

• Vendor-conducted onboarding of your team with the appropriate structure, training, and resources

• Ongoing support for your team at the level you need, including a dedicated account manager for your organization

COST & VALUE

• An endpoint management platform based on a VPN-free, Software as a Service (SaaS) architecture, free from on-premises infrastructure requirements

• Automated policies to avoid configuration drift and repetitive, manual intervention

• A globally available, cloud-based service

• Reduced administrative labor hours and operations costs

• Extensive capability to reduce data breaches that impact operations

• Expedited vulnerability remediation across an organization when new insights from investigations surface

• Management of multiple operating system (OS) environments from a single console

• Reduced dependency on costly on-premises tools

• Extensive support to migrate endpoint management from on-premises tools to a cloud-native solution

• Continuous patching to help make endpoints less vulnerable to attackers

FUNCTIONALITY

• Instant visibility into vulnerability exposure without relying on manual processes or trouble ticketing between SecOps and ITOps

• Clear identification and communication of vulnerability severity and prioritization of actions and compliance goals

• Native support for Microsoft® Windows®, macOS®, and Linux® devices from a single platform and management console

• Extensive built-in support for third-party patches

• Built-in support for security configuration management

• Built-in support for enterprise software deployment

• Native support for custom scripting at scale

• In-depth and actionable visibility into noncompliant endpoints

• Reduction of patching complexity

• Complete support for a remote workforce

ADMIN

• Easy-to-use administration to add, edit, and monitor devices

• Easy-to-use administration to add, edit, and monitor policies

• View, edit, and/or manage users and organizations with Role-Based Access Controls (RBACs)

• Zero on-premises infrastructure to manage to free up ITOps team for value-added activities

LIGHTWEIGHT AGENT

• Small footprint agent with an imperceptible performance impact on endpoints

• Platform agent with a continuous channel for communication regardless of location to the server

• An agent that requires less than 10MB to run on each endpoint

AUTOMATION

• Comprehensive ability to take any action on endpoints and automatically enforce those actions

• Global and infrastructure-free solution with no dependence on local distribution servers and complex infrastructure

• Automation features to reduce alert fatigue and improve organizational speed and agility

• Continuous enforcement of patching and configuration policy compliance requirements, regardless of device location

• Rich set of Application Program Interfaces (APIs) for integrating and automating functionality within an organization’s existing tools

• Automatic deployment of software and updates at scale

REPORTING

• Out-of-the-box reporting on device activity, device status and history, device compliance, and historical patch activity

• Generate, view, and download reports easily from the console or UI/UX

• An API that provides accessibility for custom workflow processes to business intelligence reporting

IMPROVE YOUR ENDPOINT MANAGEMENT GAME WITH AUTOMOX

Facing growing threats and a rapidly expanding attack surface, understaffed and alert-fatigued organizations need more efficient ways to eliminate their exposure to vulnerabilities. Automox is a modern, VPN-free platform that closes the aperture of attack by more than 80%, with just half the effort of legacy solutions.

VPN-free and globally available, Automox enforces OS and third-party endpoint management, security configurations, and custom scripting across Windows, macOS, and Linux from a single intuitive console. ITOps and SecOps teams can quickly gain control and share visibility of on-premises, remote, and virtual endpoints without the need to deploy costly infrastructure.