IT Manager Bridges Gap Between Windows & macOS Endpoints with Automox
IT Manager Michael King needed a patch management solution to help free up time so he could ditch manual patching, gain full visibility into his environment, and tend to more strategic IT matters.
Listen in as Michael explains why he trusts Automox to patch his company's endpoints, even with a 50/50 split between macOS and Windows endpoints.
Mid-Sized Education Company Automates to Work Smart and Fast
A mid-sized education company combines cutting-edge adaptive technologies with human scoring to evaluate language proficiency, placement, and professional development tests. The company is proud to have introduced the world's first online language proficiency assessments, aiming to inspire learners to achieve growth and empower teachers to enhance their effectiveness.
The IT Department there supports both macOS and Windows endpoints to enable compatibility for all users. The company's dedicated IT Manager, Michael King, leads a small but mighty team that focuses on maintaining the security, deployment, and overall maintenance of endpoints. They work tirelessly to maintain a smooth and secure experience for all their users.
Challenges before Automox
This company was in need of a solution that could solve for:
Endpoint visibility. King was looking for complete visibility into the company's endpoints, across all full-time employees.
Creating next-generation security and efficiency. Among King's primary goals, he hoped to usher in a new era of simplicity to increase security and overall resource efficiency.
Organization course corrects with Automox
Before King’s arrival, all endpoint patching was accomplished manually. The IT team was forced to rely on each end user and ask them to push updates to their own laptops.
But King wanted a solution his team could control that would require no additional work from any of the workplace's non-IT employees. He wanted to take the responsibility off the rest of the staff's plate so they could focus on their strategic and mission-aligned work.
“Our biggest problem was that we're a fully remote workforce and we're split 50/50 between macOS and Windows. I wanted to find something that bridged the gap between both and just get one product. Honestly, Automox was the only product I found that worked for us - and it works perfectly.”
- Michael King, IT Manager
Installing a Unified Patch Management Solution
King’s biggest goal was to find a single, unified solution. Since employees worked on both Windows and Mac computers (a 50/50 split), finding a single patching solution seemed nearly impossible. However, with Automox, King’s team can now monitor both operating systems and see patches going through to remediate vulnerabilities whether the end user is online or not. King has also automated deployment onto both OSes.
Creating Control with Third-Party Software
King said some of the most useful tools he’s implemented are the third-party remediation options within the Automox console. He can now view what’s installed, what’s outstanding, and deploy and remediate installations – at scale and in no time at all.
Working Smarter with Automox Worklets
King uses both PowerShell scripts and BASH scripts to create Worklets and reduce manual tasks for his team.
According to King, "A Worklet is a canned script you can deploy to automate operations. Whether it’s moving a file, patching something, or deploying a different piece of software, you can mass deploy it across your landscape."
He also states the Automox Community has been an incredible resource for group-think and sourcing Worklets to solve everyday problems.
IT Team Moves Fast to Patch All Endpoints
King and his team have created a next-generation level IT operations environment. Using Automox, the team can now swiftly determine where vulnerabilities may spring up and quickly remediate them, all while staying on top of potential exploitations before they happen.
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