The quickest path to resolving IT tickets starts here.
Help Desk is often the silent hero for IT organizations. It's no easy task to troubleshoot the daily onslaught of device issues to keep users happy and the business productive , and it has only gotten tougher. The shift to remote work, migration to the cloud, and flood of tools to support today's dynamic environments have made troubleshooting extra complicated for IT teams and slowed resolution times for users.
Today, 80% of IT professionals agree that managing endpoints has become harder due to the remote work shift and tool sprawl. The sheer number of tools needed to support every environment can quickly create an IT backlog that causes missed SLAs, productivity interruptions, and frustrated users. With advanced IT troubleshooting, everyone's lives become easier.
Automox removes frustrations and bottlenecks with an all-in-one cloud-native tool for device inventory, scalable configuration resolution, and remote access.
Achieve full visibility of your devices within a single console and take manual or automated action - your choice. With issues that are frequent offenders, automating tasks through Automox Worklets can ease the burden of manual, repetitive work. For those requiring hands-on troubleshooting and direct interaction on the user's device, Automox provides remote access without the need for VPNs or additional agents.
Stop the multi-tool juggling act with a single solution to find and fix issues fast and easily.
Take Your Time Back
Immediately cut time wasted on re-assigning tickets and hopping between platforms to complete tasks and start spending cycles on more strategic and fulfilling work.
Increase IT Efficiency
Fix issues with immediate and direct access to a user's device without jumping between multiple consoles, removing unnecessary bottlenecks in completing IT tasks.
Reduce End User Wait Times
Faster ticket resolution means employees receive an exceptional service desk experience and can quickly return to their work without delay.
Harness the power of complete device inventory with all of your device data at your fingertips without having to navigate to a separate platform.
With centralized reporting and device scanning, you can get as granular or expansive in your views and actions as necessary. From the Device page, take action across multiple devices or quickly identify a single endpoint for targeted troubleshooting.
Kiss manual work goodbye with Automox Worklets for Windows, macOS, and Linux.
Whether it's an issue with an email account, resetting a password, investigating devices that won't update, or killing a process using too many resources, you can easily create, automate, and enforce custom tasks with reusable units of work based on simple PowerShell or Bash scripting. Use pre-built Worklets from our catalog or script your own - if you can script it, you can automate it and remove the manual effort and associated lag time.
For more complex issues that require hands-on intervention, see what the user sees and directly troubleshoot (and fix) their issues in real time without ever leaving the Automox platform.
Gain the power of real-time remote access to Windows 10 and 11 devices from anywhere.
With just a simple internet connection and the Automox agent installed, administrators can start a remote control session directly from the Device Details page prompting a separate window to appear for the session to execute actions with the logged-in user's privileges.