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Summary
Security engineer Jack Smith uses Automox well beyond patching: he builds worklets to surface data the inventory doesn't show, like who holds local admin on a workstation, and closes the loop with the API to confirm a configuration actually took. He treats unexplained problems as the work he likes most, summed up in his line "that's odd behavior." For him, the right configuration management tool reacts fast enough to fix an end user's problem in their moment of need. He also says a strong trust relationship between IT and employees keeps people from quietly solving problems with shadow tools.
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