For teams navigating today’s IT landscape and supporting user device issues, speed and execution of the best-suited resolution is the name of the game. Sometimes, however, these goals can seem at odds with each other. Things can get overlooked if you’re focused on turning over tickets lightning-fast. The cost of racing through work can often compromise a job well done.
Conversely, if you’re crossing every ‘t’ and dotting every ‘i' to make sure the issue is appropriately addressed, it may take forever to implement a fix with undo delays that not only reduce efficiency but leave users frustrated and missed SLAs.
But there are ways to trim down ticket response times to reduce user interruptions and reduce tool sprawl and the associated maintenance to increase IT team efficiency without breaking your budget.
Introducing remote control
For years, administrators have had to jump between tools to troubleshoot issues. Case in point, an IT team member may receive a report from a user regarding a device issue. They may have to leverage a CMDB to gather more information on the device, then hop to a remote control tool to fix the issue from within that device directly.
This can cause interruption, slow down the speed, and hinder the accuracy with which tickets are resolved. In some cases, IT has even had to hop into a car and drive to an end user’s location to fix issues.
There’s got to be a better way.
Such time-consuming efforts have frustrated administrators and end users with slow resolution and wasted resources to resolve the most simple issues – just because admins weren’t armed with the right tool to access pertinent information and take action from a central solution. (Meme source)
Automox has introduced remote control capabilities to provide seamless, near-instant access for macOS and Windows endpoints. With Automox Complete, administrators can investigate and remediate issues directly on end-user devices without leaving their offices or web browsers.
Automatic fixing with remote control
WIth remote control, your organization can arm its staff with the right tool to keep end users happy and productive while increasing the efficiency of your IT team.
Moreover, you can arm your helpdesk with a single, simple tool to fix things like:
Login problems
Patch Issues
Software activation
Custom configuration on a device (like installing a driver or printer)
Investigation with Event Viewer
How it works
Global Administrators, Zone Administrators, and Zone Operators with Automox Complete can instantly remote into end-user devices, with their consent, to resolve issues quickly, and from anywhere in the world (including the comfort of their workstation).
And, with a single console and agent, administrators can remote into devices directly from Automox’s device inventory. They can see, find, and fix issues from the end user’s perspective without a VPN connection, more consoles, or additional agent installations on devices. Multi monitors are no issue. The Automox remote control session lets you zoom and scroll to the screen you want to focus on. You can do all of this on your macOS and Windows endpoints.
Furthermore, remote control offers attended remote access so logged-in end users can provide consent to the administrator trying to remote in.
Plus, admins can view all end-user screens to troubleshoot issues from their browsers. Admins can even copy and paste text between their machine and the target machine to help investigate and resolve issues.
Get your fix with remote control
With the release of Automox remote control, we’re arming administrators with a single, VPN-free solution so they can automate endpoint management and quickly investigate and resolve one-off issues.
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