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Summary
Landon Miles covers four pitfalls he has watched IT teams hit when automating, and made himself: picking the wrong tool, choosing the wrong problem, two failure mindsets he calls the send it mentality and the once and done mentality, and skipping documentation. To show how a familiar tool can still let you down on a detail like timing, he recounts building a no-code Microsoft Flow form process that took five to ten minutes to respond. That delay was long enough that employees assumed their submissions failed, so they resubmitted or showed up at his office.
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