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Summary
After the July 2024 CrowdStrike outage, many people called for less automation. Automox CISO Jason Kikta draws the opposite lesson. The incident was an IT outage caused by a cybersecurity tool, and it was not a breach. A single content update triggered a blue screen of death on every affected Windows endpoint because a test in CrowdStrike's pipeline missed it. An automated test that ran the update on live Windows systems would have caught a defect that failed 100% of the time. Automation removes human limits on memory, accuracy, and precision. The real work is validating your automation, accounting for edge cases, and building in safety brakes and deliberate fail states. Kikta reframes IT efficiency as clearing a growing backlog and freeing your team for higher-value work. The goal is not cutting headcount.
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