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Summary
Automation is the most underappreciated part of IT, says Emilia Keeney, an internal IT help desk technician at Automox. The automations running quietly across the org handle so much routine work that doing it all by hand would take an IT team of 30 or more people. Emilia broke into the field in early 2022 through Merit America, an accelerated program that defers tuition until after you land a job above a set salary. She talks with host Maddie Regis about what it takes to support a whole company on a small IT team.
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