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Summary
Automation is not about doing manual work faster, it's about asking whether you need that work at all. That is the reframe David van Heerden opens the Automate IT podcast with, drawing on more than 11 years in IT across a range of industries. He treats automation as eliminating the steps between two points rather than scripting the old process, using the contrast between tap-to-pay and grab-and-go grocery checkout. From there he pushes IT practitioners to learn the business first, identify where technology adds value to the customer, and reach for off-the-shelf tools before writing custom code.
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