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Summary
The hardest part of IT automation isn't writing the script, it's getting your business to trust it. David van Heerden says safety comes from two things: confidence the automation will run exactly when it should, and a shared understanding of what it does and why. Using a recurring server-reboot example, he shows how to reframe automation around the business outcome. The outcome is stability in the environment, so a stray midweek reboot isn't immediately blamed on IT. He closes by encouraging practitioners to offload risk onto vetted tools rather than DIY scripts when the stakes warrant it.
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