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Summary
The tasks you dislike most are the best candidates for automation, and the two David van Heerden singles out are intermittent Wi-Fi and printer troubleshooting tickets. He built a workflow called worklets on demand that ties a ticketing system such as Freshservice to the Automox API so a Worklet runs the repair steps directly on the endpoint when the agent next checks in. That replaces the scheduling, remote desktop sessions, and back-and-forth phone calls with a local sequence that disables and re-enables the adapter, reinstalls drivers, and runs firmware checks on its own.
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