)
)
Summary
Only 44% of organizations in the State of ITOps 2024 report rate themselves as highly agile, and James Sennet, director of IT operations at Gong, treats agility as the ability to shift between business priorities quickly rather than the formal ITIL definition. Teams get there by prioritizing ruthlessly, shipping a minimum viable product instead of chasing a perfect fix, and breaking down silos between endpoint and identity teams. Automox worklets let his single endpoint engineer stop writing custom patch and reboot scripts. Sennet also covers where AI fits today and where he expects it to go for ticket deflection and vulnerability response.
)
)
)