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Summary
Jack Milburn, a senior IT engineer at Computer Care with around 15 years in the field and a focus on cloud security, runs Automox for patching across every customer. He exports RISMA vulnerability scan data into Automox to run targeted remediations and stay inside the 14-day window Cyber Essentials Plus requires. Automox University (AXU) is how a lean team gets up to speed without a dedicated CSM, moving from the level one certificate's basics through level two custom policies and the recently released level three worklet scripting. Automating routine work like patching, password resets, and laptop builds frees first and second line staff to study and progress, which Jack ties to the IT skills gap.
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