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Summary
A software support team of six people managing more than 250 applications is the staffing reality behind the State of IT Operations 2024 survey, and Angie Wright, chief technology officer for the City of Beaumont, Texas, lives it. Talking with Automox host Ashley Smith, Wright connects that headcount to the survey's top pain points: overloaded staff who finish the work but lack time to document it, which is what makes the reporting inaccurate. There's no single fix for overloaded IT teams, she says, and government budgets force a tradeoff between technology and staff. Her advice is to consolidate around a small set of integrated tools instead of a sprawl of overlapping ones. Her golden number is three.
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