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Summary
The hard part of IT isn't the technology; it's the people. Landon Miles shares three lessons he learned the hard way. Assume positive intent: a coworker who deletes or breaks something is usually making an honest mistake, not sabotaging you. Code switch so you explain a fix in language non-IT coworkers understand instead of describing a registry key flipping to a bad state. Find one or two internal influencers whose excitement turns a dreaded laptop upgrade into a line of people asking to be next. He also pushes IT pros to de-stigmatize asking for help and to embrace change, including knowing when to decommission infrastructure you built so you can move to a better fit such as the cloud.
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