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Summary
IT agility is really IT efficiency: how quickly you move from one priority to the next, respond to problems, and put solutions in place. That framing comes from James Sennet, Gong's director of IT operations, who rejects the textbook ITIL definition in favor of supporting the business. Landon Miles, a technical marketing manager at Automox, uses it to recap a month of IT agility content in about ten minutes, breaking efficiency into communication, automation, and integration. Clips from David van Heerden and Automox CISO Jason Kikta back each area: networking with sales engineers, automating repetitive work, and consolidating disconnected tools all add value back to the business.
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