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Summary
IT is an inherently creative discipline, and Jon Levenson, manager of content and community at Automox and a former career actor, builds environments where that creativity surfaces. Drawing on theater and writing, he puts the work ahead of ego, invites coworkers to engage, listens before responding, and structures feedback so it opens conversation instead of shutting it down. His main tool is the Liz Lerman Critical Response Process, a four-step method that starts with statements of meaning and ends with permission-based opinions. Jon and Landon Miles agree the surest way to spark a feedback loop is to ask for feedback on your own work first.
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