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Summary
Most tool-consolidation regret traces back to not starting early enough. Automox General Counsel Paul Shoning, who reviews hundreds of vendor requests a year and buys his own legal tools, tells host Evan Kiely that the discount you get for moving onto a larger vendor often comes with thinner support and weaker negotiating leverage, so the diligence has to happen before you sign. He pushes for proof-of-value testing of real integrations, a few weeks of overlap with your existing tool, and a hard rule against multi-year contracts with providers you don't already trust.
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