)
)
Summary
The friction between security and usability is a risk conversation, not a tool comparison, argues Volker Otto, a senior IT executive who works at the interface between business and IT at a large financial institution. He tells host Evan Kiely that you start by mapping the end user's journey – current state versus desired state – then decide how much risk the organization will accept based on where data lives, who can access it, and how it's classified. Volker makes the case for business relationship managers who translate business outcomes into an IT intake process, and for proactive communication that surfaces problems early.
)
)
)