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Summary
Most IT teams stay stuck because they're under-budgeted, understaffed, and over-scoped, constantly putting out fires they had no part in planning. That's the read from David van Heerden, an Automox product evangelist who spent roughly eight years running IT for a single company across hospitality, construction, and software, operating his team like an internal MSP. His fix starts with a mindset change: IT should leave the "black box behind the curtain" model and engage other teams as collaborators, reaching out to sales, marketing, and every other function to make their work better through its area of expertise. He talks with host Maddie Regis about how he landed in IT, why he joined Automox, and what the State of ITOps report reveals about agility.
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