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Summary
The Automox IT team treats itself as a customer of the product it patches with – a dedicated customer service rep, monthly and quarterly account reviews, and a feedback loop that has helped shape and troubleshoot features other customers now use. Colby Hall, team lead for IT operations, tells host Maddie Regis about the practices that keep the internal fleet healthy. The team enforces least privilege by separating normal user and admin accounts. Custom Worklets score endpoints against a CIS compliance benchmark and pull log files automatically. IT and security sit under one umbrella, so vulnerabilities get a remediation plan before they escalate. Colby also recommends biometric security keys over authenticator apps to shut down MFA push fatigue.
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