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Summary
Most companies spend their time talking about growth and the closed deal, but Charles Coaxum, SVP of Customer Experience at Automox, spends his on what comes after the signature. Returning to talk with Maddie Regis, he traces his path from frontline support to CX leadership and explains that the moments that shape great leaders come from tough, uncomfortable customer conversations rather than the wins. Coaxum also previews his upcoming podcast on the Automox network, where he plans to share honest, unpolished stories from the post-sale world. Along the way, a would-you-rather game pushes him on how he weighs company-wide fixes, team autonomy, and steady results against bold bets.
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