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Summary
Katie Bleichman, Director of CX Operations and Enablement at Automox, spent just over two decades in elementary education as a teacher, teacher trainer, and literacy coach before an internship moved her into cybersecurity. Post-sale customer experience is closer to teaching than it looks: your students become your customers and your curriculum becomes the product. Katie runs Automox University and the digital customer segment, where a one-to-many model reaches the majority of customers through self-serve courses, webinars, workshops, and office hours.
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