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Summary
Charles Coaxum, Senior Vice President of Customer Experience at Automox, says lasting customer satisfaction lives outside the product itself. Speaking with host Maddie Regis, he describes his job as maximizing every customer's investment in Automox so each touchpoint with the product or services leaves people feeling valued. He credits servant leadership as his approach, saying he works for his team so they have the tools to be effective, and he ties retention to trust, active listening, and consistently delivering value-added solutions.
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