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Summary
The all-knowing IT pro is a myth, argues Automox Senior Solutions Consultant Jeremy Maldonado. Nobody starts a job knowing everything, and the person everyone points to as the expert got there by asking questions, shadowing teammates, and reading internal docs. He ties that to his work on the Automox Professional Services team, where he reviews how IT admins run their environments and compares it against best practices. Those reviews work best as a shared conversation rather than a lecture, because patching needs differ across hospitals, local governments, and school districts.
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